Each piece of kitchenware made at The Forge is shipped in the best condition. However, should you wish to return an item then we are more than happy to refund or exchange for a standard product from our range. Please ensure the item is returned unused, in the original packaging and within 30 days of receipt.
If an item is returned because you have changed your mind then only the cost of the item will be refunded, not the original postage.
Please make sure that you inspect your order upon arrival and are happy with your item/s before recycling the packaging.
Please call or SMS + 44 (0) 7947 184016 or send an email to email@example.com to discuss the best way to return your item.
If an item is damaged in transit, incorrect or the result of a production issue, your return shipping costs will be fully refunded.
Otherwise, products must be returned at your own cost. We recommend you use a courier who provides a tracking number and delivery confirmation, ensuring the package is insured to the value of its contents as we cannot take responsibility for any items that are lost or damaged.
Please remember to include your proof of purchase along with a cover note quoting your order number. Our return address is:
Alex Pole Ltd @ The Forge
Old Cheese House
When we have received your returned item, we will contact you to arrange your exchange or refund.
Please note that none of the above affects your statutory rights if goods are faulty or not as described. For your rights of cancellation under The Electronic Commerce (EC Directive) Regulations 2002, please see our Terms of Service.